“Make Them Smile: Your Career in Customer Service 2019” is now published

Customer Service Representatives are needed by all major employers such as Apple, Facebook, Hulu, Bank of America, JP Morgan Chase, Wells Fargo, USAA, Citibank, Nationwide, Allstate, United Healthcare, Blue Cross/Blue Shield, Starbucks, Wal-Mart, Target, Nordstrom, Macy’s, Home Depot, Office Depot, Hilton Hotels, Marriott, American Airlines, United Airlines, Carnival Cruise Lines and federal agencies like the United States Postal Service and the Internal Revenue Service.

If you want to work for one of these companies and advance in your career, then the best way to get your foot in the door is by being hired as a Customer Service Representative. Most promotions are given to employees who are already working within the company. And there are plenty of advancement opportunities besides management such as marketing, sales, and social media.

Ruben Brocard Soto has worked in Customer Service for over 30 years and he has been a Team Manager for several Fortune 500 companies. In the book he gives the reader his professional advice on which companies are best for advancement, the importance of networking with upper management to get promoted, advice when you get promoted into a management position, the awesome company benefits that are offered, and special emphasis on the 401(k) plan. At the end of the book there is a list of career websites for many of these major companies and federal agencies.

This first edition will be useful to everyone who is job hunting or seeking a new career.

“Make Them Smile – Your Career in Customer Service 2019” is the career book everyone will be talking about this year.

It is an ideal gift for college and high school graduates.

Available exclusively on Amazon as a paperback and e-book, and soon an audio book. Buy the paperback and automatically get the e-book for FREE.


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